Refund Policy
Effective Date: 12/08/2024
At Nikko Agency, we strive to provide high-quality services that meet the needs and expectations of our clients. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which refunds are granted.
1. General Refund Policy
1.1 Services Rendered
Due to the nature of our services, refunds will generally not be provided for work that has already been completed or services that have been rendered. This includes, but is not limited to, website design, development, content creation, SEO services, and digital marketing campaigns.
1.2 Deposits and Initial Payments
Deposits or initial payments made to secure our services are non-refundable, as these funds are used to allocate resources and begin project planning.
If a project is canceled by the client after work has commenced, the deposit will be forfeited.
2. Specific Refund Conditions
2.1 Project Cancellation by Client
If a client cancels the project before any work has commenced, they may be eligible for a refund of any payments made, minus any non-refundable deposit or administrative fees.
If the project is canceled after work has begun, the client will be responsible for paying for all work completed up to the point of cancellation. Any remaining balance will be refunded.
2.2 Dissatisfaction with Services
If you are dissatisfied with the services provided, please contact us within [Number] days of receiving the deliverable to discuss your concerns.
We will make reasonable efforts to resolve any issues or complete necessary revisions. Refunds will only be considered if we are unable to deliver the agreed-upon services after reasonable attempts to remedy the situation.
2.3 Pre-Paid Packages
For pre-paid service packages (e.g., monthly SEO services, social media management), refunds will be considered on a case-by-case basis.
If the client cancels the package before the end of the service period, they may be eligible for a prorated refund for the unused portion of the services, minus any applicable fees.
2.4 Third-Party Services
We are not responsible for any refunds related to third-party services or products that may be integrated or used in conjunction with our services. Refunds for these services should be sought from the third-party provider.
3. Requesting a Refund
3.1 How to Request a Refund
To request a refund, please contact us in writing at nicolachedgy@gmail.com with the following details:
Your full name and contact information.
A description of the service purchased and the reasons for requesting a refund.
Any supporting documentation or correspondence related to the issue.
3.2 Processing Refunds
Once we receive your refund request, we will review it and respond within 5 business days.
If a refund is approved, it will be processed using the original payment method within 5 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Non-Refundable Items
The following items are generally non-refundable:
Custom services or projects that have been completed and delivered.
Any administrative fees, setup fees, or deposits associated with initiating a project.
Third-party services or products.
5. Changes to This Refund Policy
Nikko Agency reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed of our refund practices.
6. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
​
Nikki at Nikko Agency